Your broadband questions answered
About broadband from Pipex Homecall
- Introduction to broadband from Pipex Homecall
- What broadband services can I get with Pipex Homecall?
- What do I need to be able to register for Pipex Homecall broadband?
- How do I register for broadband from Pipex Homecall?
- What will happen during the registration process?
- How soon after I've signed up for broadband can I use the system?
- What will happen during the broadband installation?
- Will anyone come to my house to install broadband?
- How and when will I be billed for the service?
- Will I receive any additional invoices by post or email for broadband?
- Can I pay more than one month at a time?
Introduction to broadband from Pipex Homecall
Broadband is the high-speed service designed for people who want the
most out of the Internet. It uses your normal phone line to provide you
with an always-on internet connection with download speeds of up to 8Mbps
(up to 160x faster than dial-up).
| Broadband for just £9.99 a month | Up to 160x faster than dial-up, for just £9.99 a month with a call plan and Line Rental. You can use your phone at the same time making/receiving calls or sending/receiving a fax. |
|---|---|
| £20 connection & FREE Ethernet modem | When you sign up for our great value Pipex Homecall up to 8Mb package. |
| It’s easy to get connected | Sign up with us today via our website and we’ll do the rest. Unlike Cable broadband services, you don't need an engineer to come and install it. |
| Plug ‘n go modem connection | Easy to set up, you own and install the broadband modem yourself. |
| The connection is always-on | Means you’re online instantly - no need to dial-up to get online. |
| Up to 160 times faster than a normal dial-up connection | Great for gaming and downloading music and videos. Plus, choose up to 8Mb for speeds of up to 160 times faster than dial-up. |
| Talk and surf | Cheap calls & super-fast internet on the same telephone line |
| One bill | Everything on one bill, simple, easy and convenient. |
| Webspace (up to 125MB) | Create your own websites! |
| Email and webmail accounts | Access and manage your email accounts from anywhere in the world via the Internet |
| Friendly and helpful customer care and technical support | Peace of mind service and no expensive 0900 numbers to dial. |
To sign up to Pipex Homecall broadband all you need is:
- A non cable telephone line (subject to the availability of broadband on your local exchange)
- The account holder must be 18 years of age or older and have a bank or building society current account from which Direct Debit payments (for both Internet and telephone services) can be taken.
- A PC or laptop that meets the minimum specifications
How do I register for broadband from Pipex Homecall?
Go to www.homecallbroadband.co.uk
or alternatively, please phone our customer care team on 0871 663 3300
- lines are open Mon - Fri 8:00am - 8.00pm, Sat 8:00am - 5:00pm, or you
can email care@homecall.co.uk.
Calls are charged at national rates and may be recorded for training purposes.
What will happen during the registration process?
Signup to Pipex Homecall is easy. You simply enter information in the onscreen boxes provided and complete your responses when prompted by clicking either 'OK', 'Yes' or 'Submit'.
Our one-stop sign up process ensures that you have successfully:
- Checked that your phone line can receive Pipex Homecall broadband services
- Selected a broadband package that suits your needs
- Entered and confirmed your personal information
- Accepted our terms and conditions
- Confirmed your personal information
- Entered your Direct Debit details
How soon after I've signed up for broadband can I use the system?
We are working hard to get new customers connected as quickly as we can. Typically, it will take around 16 days for Pipex Homecall broadband to be activated in your home.
What will happen during the broadband installation?
Pipex Homecall broadband installation is easy:
- Within 3 days of registration, Pipex Homecall will send you an email welcoming you to the service. This will contain a temporary Username and password for an interim dial-up service and enable you to surf the net and register your email addresses straight away.
- You will then receive a welcome pack, which will tell you all you need to know about Pipex Homecall services, including broadband.
- Around 1 week later you will receive another email and letter informing you of your estimated broadband connection date. This email and letter will inform you of your broadband username and password, both of which you should keep safe.
- Around 10 days after that your modem will arrive. Once you have installed
the modem, you can connect to the Internet using the username and password
provided. To install the modem simply follow the simple installation
instructions which are supplied with your modem pack.
A typical broadband set up
Back to topNo. Pipex Homecall broadband is a self-install service. Your installation pack comes with a full set of easy-to-follow, step-by-step instructions. The whole process should only take around 5-10 minutes. It's that easy! In the unlikely event that you get into difficulty our Technical Support team are on hand to help. Just call 0871 663 3300 - lines are open 7 days a week 8am to 9pm Monday to Friday, 8am to 5pm on Saturdays and 9am to 6pm on Sundays, or email broadbandsupport@homecall.co.uk.
How and when will I be billed for the service?
You will be charged from the date on which your modem arrives, you will receive your first bill a week or so later. Your first bill will charge you for each day between your modem arriving and the start of the next full monthly billing period, plus your next month's broadband rental in advance. Thereafter you will be billed at regular monthly intervals.
Will I receive any additional invoices by post or email for broadband?
VAT receipts are available on request. If you also take Pipex Homecall telephone services, you can see a statement of your broadband payment on your monthly phone bill. Broadband will be billed in advance, whereas telephone calls will be billed in arrears.
Can I pay more than one month at a time?
No, not at present. The subscription charge will be debited from your bank account on a monthly basis while you are subscribed to the broadband service.