Your broadband questions answered
Billing
- If I go away on holiday or do not use the broadband service for whatever reason, will I still be charged the monthly fee?
- Can I change my Direct Debit details?
- What if I want to cancel broadband?
- Broadband pricelist
- How and when will I be billed for the service?
- Will I receive any additional invoices by post or email for broadband?
- Can I pay more than one month at a time?
Yes. The minimum term for this service is 12 continuous months.
Can I change my Direct Debit details?
Yes. Contact our customer care team on 0871 663 3300 - lines are open Mon to Fri 8:00am - 8.00pm and Sat 8:00am - 5:00pm. Calls are charged at national rate and may be recorded for training purposes.
What if I want to cancel broadband?
Contact our customer care team on 0871 663 3300 - lines are open Mon to Fri 8:00am - 8.00pm and Sat 8:00am - 5:00pm. Calls are charged at national rate and may be recorded for training purposes.
Please note: there is a minimum contract period of 12 months.
How and when will I be billed for the service?
You will be charged from the date on which your modem arrives, you will receive your first bill a week or so later. Your first bill will charge you for each day between your modem arriving and the start of of the next full monthly billing period, plus your next month's broadband rental in advance. Thereafter you will be billed at regular monthly intervals.
Will I receive any additional invoices by post or email for broadband?
VAT receipts are available on request. If you also take Pipex Homecall telephone services, you can see a statement of your broadband payment on your monthly phone bill. Broadband will be billed in advance, whereas telephone calls will be billed in arrears.
Can I pay more than one month at a time?
No, not at present. The subscription charge will be debited from your bank account on a monthly basis while you are subscribed to the broadband service.