Disconnection Policy
Stage 1
- Approximately 15 days after the bill date if the breach of contract is for non payment: or
- Immediately following any other breach of contract (i.e. - cancelled Direct Debit Mandate); then a letter will be sent to you at your billing address stating the nature of the breach and what action is required to remedy the breach.
Stage 2
- Approximately 14 days after stage 1 if the breach has not been rectified a second letter will be sent to you at your billing address informing you that your access to the service has been barred. When this bar has been placed, you will still be able to call emergency numbers e.g. 999 and receive incoming calls.
- In accordance with our standard terms and conditions and our price list an administration fee will be charged at this stage.
Stage 3
- Approximately 14 days after stage 2, if the breach has not been rectified another letter will be sent to you that the Service will be totally disconnected within 14 days (from the date of that letter) if the breach of the contract has not been rectified within that 14 day period ("Disconnection Notice").
Stage 4
- Approximately 14 days after date of the Disconnection Notice specified in stage 3, if the breach of contract remains unsolved:
- We will send to you a final letter to your billing address informing you that you have been disconnected from the service; and
- Your entire access to use the service will no longer exist;
- You will not be able to make any outgoing calls utilising the service;
- If you are a Pipex Homecall Line Rental Services customer, this means that:
- The telephone line will be ceased and the telephone number that is currently assigned to the line will be reclaimed by BT;
- You will no longer be able to receive any incoming calls or make any outgoing calls;
- You will not be able to make any emergency call (e.g. 999) utilising the service; and
- Any monies outstanding an doing to us at this stage will be collected by an external; agency appointed by us.